Returns

Agra Tools.Sdn Bhd appreciate your business and we provide opportunity to serve you, not only from purchasing side, payment, but we also really serve the return of goods.

We're happy to process the return of goods by meeting certain terms and conditions.

Items that can be returned
Goods damaged orders are very shipping, if visible damages are reported to the service of the shipping service provider after receipt or hidden damage reported within 3 working days of receipt of the goods.
Goods ordered can dikembaliakn if received orders are not in accordance with specifications, forms, brands that are not in accordance with the description when doing checkout.

Shipping errors if reported within three (3) business days of receipt and received within five (5) business days of invoice date
Quantity discrepancies or incorrect product must be directed to order@agratools.com within 3 days of receipt.

Confirm Returns
To facilitate and speed up the process of goods recycling, customers must confirm the return directly to Agra Tools Sdn.bhd through order@agratools.com

Refund
Refunds can be made if order cancellation before order status "Waiting Shipment" (Full refund)
Refunds can be made if orders received are damaged or not in accordance with specifications with refund customer requests.

Outside of the above mentioned provisions, will be agreed upon later.
If you have any questions or need information about returns, please contact info@agratools.com